To contact support and get help for your new energy solution please fill out the form below and we will get back to you as soon as possible.
First Name
Last Name
Email
Mobile Phone
Who installed your system? (please check invoice))
—Please choose an option—1KOMMA5°Arkana EnergyKozco EnergySolaray EnergySomeone ElseNew System EnquiryNot Sure
Who is the person adding this support ticket?
—Please choose an option—Original PurchaserBought Home With Existing SystemNew Customer Enquiry1KOMMA5 Rep/StaffOther
What Is The Issue?
—Please choose an option—My install has issuesMy battery has issuesMy systems not workingMy app isnt workingMy wifi isnt connected or workingIm getting an error message or error codeMy system is damagedMy system isnt producing as much as I thoughtI need maintenance or repairsI want something added or extra for my system
Specific Issue
—Please choose an option—I have a roof leakI have damage from the installMy hot water timer has issuesNo hot water timer was installedNo consumption meter was installedNo inverter cover was installedNo battery cover was installedI received a defect notice or letterIm missing another item
—Please choose an option—Wont chargeWont dischargeBattery error 714My power is out now or recently went outMy backup system isnt workingSomething else
—Please choose an option—App is showing the system as offlineApp shows its working but not producing any solarIssue with inverterMy power is out now or recently went outSomething else
—Please choose an option—I dont have the app or know how to get itI dont understand how to use the appI dont know my login details or theyre not workingMy system isnt connected or wifi not connectedThe app data isn't correctSomething else
—Please choose an option—Wifi is connected but not working or dropping outChanged my wifi logins now not workingChange my modem or interner provider now not workingMy power is out now or recently went outSomething else
—Please choose an option—Inverter says 010Battery says 714Something else
—Please choose an option—FireHailDamage from installSomething else
—Please choose an option—Bill still too highVPP not workingNot reaching maximum strengthSomething else
—Please choose an option—More panelsUpgraded systemBatteryHot Water TimerVPPAir ConditioningHeat Pump Hot WaterEnergy Management SystemSomething else
—Please choose an option—I want a quote for cleaningI need my system serviced or checkedI need repairs or replacementsI need a quote for my insurance
Other or something else
Attachment 1 (optional) (ie. recent energy bill)
Attachment 2 (optional) (ie. photo of error code)
What is your postcode?
How can we help?
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Note: Our service call-out fees start from $165 including gst.
3/9 Kilto Cres, Glendenning NSW 2761
1 Huxley Street Nowra 2541 NSW
41/2 Cobham St. Reservoir VIC 3073
3/8 Sawmills Way, Torquay VIC 3228
8 / 604 Pine Ridge Rd Coombabah QLD 4216
336 South Rd, Croydon Park SA 5008
279 Grote St, Adelaide SA 5000